Client Service Managers


Darryleen Wiggins

Program Manager -Respite

Kim Bluett

Project Officer - Respite

In the past month we have all been kept very busy with the many projects underway.

Work continues on our policies and procedures and we are moving a lot closer to having a brand new staff intranet. This will really help the staff access up to date policies and forms and will help streamline information across the 17 permanent Star sites in the greater Hobart region.

It’s also that time of the financial year when we focus on finalising the annual financial accounts and preparing end of year reports. I am pleased to say that, due to careful management, our draft financial year report indicates a modest surplus for the 2013/14 year.  I would like to especially thank all of our sponsors and grant partners in helping us achieve this result.

We are very excited to say that we will have a new leased site added to our list over the next 6 months in Geilston Bay. This will be a wheelchair accessible cluster home (2 x 2 bedroom units) and will be used for group home accommodation. We are very fortunate that Centacare (the owner) has allowed us to help design the floor plan to suit people with disabilities. The home should be completed by January 2015.

The NDIS trial continues for the 15 to 24 year old age group and it has been a big learning experience for all sides (clients, NDIS and Service Providers). As it is a client centred approach, it is important that the NDIS and Service Providers provide their input to ensure that clients fully understand what they are able to access and the level of support they require.

NDIS have created a completely new list of support items and are using different terminology from the Tasmanian state funded schemes. These changes mean it will take some time for all stakeholders to get used to the new world. However, I am happy to report that the IT systems in place are now working quite well and we are finding it easier to access plans and make claims. The next challenge is for all Service Providers to gain a better understanding of their support cost structures in order to ensure that they can look to provide adequate quality services within the level of funding provided.

We are continuing to be supported by the Lions clubs around Tasmania at some of the STAR facilities supporting people with disabilities. There are some major projects that they have helped us with to date and they are now also looking at a number of new ones in the future – so watch this space.

We have also benefited from grants for other specific purposes including one from the Commonwealth Bank to provide iPads for some of our younger people we are supporting.

All of these contributions are making a difference and are supporting areas that we are not funded for in our support work.

Further fundraising activities are planned in the next few months and include our Corporate Quiz night on Saturday 9th August. Please see our events on the website for more details on how to buy a ticket. It will be a great fun night and we will use the funds to provide further enhancements to out activities with clients.


Till next time.